Privacy Policy

BACKGROUND:

CapsiLabs understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.capsilabs.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. You are assumed to have consented to our Privacy Policy when you first use Our Website. If you do not accept and agree with this Privacy Policy, you must stop using Our Website immediately.

• Definitions and Interpretation

  In this Policy the following terms shall have the following meanings:

  “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in our Cookies Policy; and

  “Cookie” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

• What Is Personal Data?

  Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

  Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details.

• What Data Do We Collect & How?

  Depending upon your use of Our Site, we may collect and hold some or all of the personal data set out in the table below, using the methods also set out in the table.

  3.1 Website
  

  We collect and use data from website visitors. Our website server automatically logs the IP address used when you accessed our website. We furthermore gather data on your interactions with our website. This includes the data accessed or may have been requested, the time and date of requests or access, and the source of access to our website. This includes the URL link linking to the website or the browser used.

  3.2 Forms
  

  We collect the information you provide when applying for the CapsiLabs programme, including your email address, name, phone number and other documents submitted on our website.

  3.3 Application Assessment
  

  In considering your application, we may also obtain information from publicly available sources, including LinkedIn, Facebook, and Twitter.

  3.4 Emails
  

  When we receive an email at the address displayed on our website, CapsiLabs collects the email address and any information provided within that email. This could be personal information such as name, telephone number and any other documents attached.

  3.5 Phone
  

  If the contact is made by telephone, we also process the telephone number and any information provided to the company on that call. Our telephone calls are also recorded to improve their quality and for training purposes.

  3.6 Post
  

  If information is provided to us in person or through a form, we shall collect the information highlighted there. We also process the personal data of specific individuals (e.g., founders, directors, shareholders, and suppliers’ representatives) in the day-to-day running of our business activities.

  Please also see Cookies Policy about our use of Cookies and similar technologies.

• How Do We Use Your Data?

  4.1 General Data:
  

  IP Address - The user's IP address is captured to determine the location of the user. This helps us with statistical purposes and helps us improve our services.

  Google Maps - The API of Google maps are used in accordance with its policies.

  Activity - Your activity on our website may be monitored, stored, and used for our internal operations and external marketing purposes.

  Cookies - Cookies are collected during your use of the website. The information collected is used internally and for marketing purposes. The information collected is used to provide a positive user experience.

  4.2 The collected information is used for:
  

  • Improving our services
  • Responding to common queries
  • Delivering our services to the applicants.
  • For miscellaneous marketing purposes
  4.3 The information collected is shared in the following ways:
  

  • Information may be shared with the third-party service providers that assist us in delivering the services. A few such examples are data hosting servers, marketing campaigns, customer service, data analysing etc.
  • Information can be shared with a government entity upon request. The data can be shared in good faith after considering the privacy interests on the following grounds.
    • Preventing a crime
    • Complying with the legal process
    • National security
  4.4 Marketing:
  

  The data collected may also be used for marketing purposes and to provide personalised service like technical resources. You hereby consent to the data being used for sharing appropriate information.

• Where do we store your data?

  All data is stored on secured servers in the United Kingdom. This means that it will be fully protected under the Data Protection Legislation.

  We ensure that your personal data is protected under binding corporate rules. Binding corporate rules are a set of common rules which all our group companies are required to follow when processing personal data. For further information, please refer to the Information Commissioner's Office

• Can I Withhold Information?

  You may access Our Site without providing any personal data at all.

  You may restrict our use of Cookies. For more information see our Cookies Policy.

• How Can I Access My Personal Data?

  If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

  All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 9.

  There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

  We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request.

• How Do You Use Cookies?

  Cookies are collected during your use of the website. The information collected is used internally and for marketing purposes. The information collected is used to provide a positive user experience. The cookies are used for the following:

  Traffic Monitoring: Cookies that allow us to identify what areas of the website are being visited.

  Testing Cookies: To improve our services, we will run tests that require cookies to direct users to new features and track results.

  Persistent Storage: Settings and identifiers that allow you to revisit the website and have the website recognise you

• How Do I Contact You?

  For more information, you can reach us using our website contact form or mail us at info@capsilabs.com or call us at 020 3835 2700 or by post at CapsiLabs, Camomile Court, 23 Camomile Street, London, EC3A 7LL.

• Changes to this Privacy Policy

  CapsiLabs reserves the right to amend or modify the contents of this Privacy Policy and other policies without giving prior notice.